We are looking for an Operations & Customer Service Assistant to assist in,
- Coordinating courier for customers.
- Consistently ensure that clients are satisfied.
- Comply with the standard operating procedures.
- Deal directly with clients, carriers, and different departments within the company.
- Responsible for warehousing, package handling, and distribution.
- Manage daily routine and operations effectively and efficiently using the DHL system.
- The process required shipping documents or parcels with a high degree of accuracy.
- Provide excellent customer service to customers.
- Provide appropriate solutions and alternatives within the time limit.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Problem solver mindset to proactively customize solutions for each customer’s needs.
- Perform all other tasks related to this position.
- Inquiry management (inbound and outbound).
- Understand and follow company procedures.
- Any other duties as may be assigned by the Management from time to time.
Job Requirements:
- Good written and verbal communication skills to communicate accurately with our customers.
- Have a passion for making customers happy.
- Willing to learn with a good attitude.
- Fresh graduates are welcome to apply.
- Experience in managing freight/cargo/courier is an added advantage.
- Proficiency in Microsoft Office suite and computer system.
- Good geographical knowledge.
Why join us?
- Good career opportunity
- Flat organization structure
- Casual working attire
- EPF / SOCSO / EIS
- Annual Leave
- Medical and Hospitalisation Leave