We are looking for an Operations & Customer Service Assistant to assist in,

• Coordinating courier for customers.
• Consistently ensure that clients are satisfied.
• Comply with the standard operating procedures.
• Deal directly with clients, carriers, and different departments within the company.
• Responsible for warehousing, package handling, and distribution.
• Manage daily routine and operations effectively and efficiently using the DHL system.
• The process required shipping documents or parcels with a high degree of accuracy.
• Provide excellent customer service to customers.
• Provide appropriate solutions and alternatives within the time limit.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Problem solver mindset to proactively customize solutions for each customer’s needs.
• Perform all other tasks related to this position.
• Inquiry management (inbound and outbound).
• Understand and follow company procedures.
• Any other duties as may be assigned by the Management from time to time.

Job Requirements:

• Good written and verbal communication skills to communicate accurately with our customers.
• Have a passion for making customers happy.
• Willing to learn with a good attitude.
• Fresh graduates are welcome to apply.
• Experience in managing freight/cargo/courier is an added advantage.
• Proficiency in Microsoft Office suite and computer system.
• Good geographical knowledge.

Why join us?

• Good career opportunity
• Flat organization structure
• Casual working attire
• EPF / SOCSO / EIS
• Annual Leave
• Medical and Hospitalisation Leave