1. To ensure technical deliverable are achieved and meeting customers requirement through operational excellence
2. To ensure seamless integration from the related parties and resources to maximize profit margin and customers’ business continuity.
3. Contribute to Service Quality Assurance Management and Improvement program implementation to ensure highest level of service availability, minimal fault recurrence to ensure customer satisfaction and stickiness, hence retain and improve business revenue.
4. To prepare handover documentation, test script, testing environment, deploy and commissioning.
5. Contribute to the definition of the delivery model (e.g, standardized vs bespoke/customized) for all components (hardware, software, platform, advisory, project management etc) of the service line and where we will get capabilities to deliver (in-house vs through partnerships). Involve and be a part of the technical resource during development phase.
6. Lead the technical implementation of qualified Service Trial during pre-sales stages. Extend technical advice & support to solution team.